Refunds & cancellations
Rivett sells professional services, so refunds work differently from products. This page is the whole policy — no fine print elsewhere.
Diagnostics & project sprints
You may cancel before work begins for a full refund of anything paid. Once work has started, fees for work already performed are non-refundable; any unused portion of a prepaid fixed fee is refunded pro-rata based on work completed at the cancellation date.
Retainers
Retainers are month-to-month and invoiced monthly in advance. Either party may cancel with 14 days written notice. If notice lands mid-cycle, the current month runs to its end and no further invoices are raised; prepaid amounts beyond the final cycle are refunded.
Billing errors & duplicate charges
Duplicate or erroneous charges are refunded in full to the original payment method within 5–7 business days of confirmation. Email fred@rivett.tech with the invoice number and we'll sort it.
How to cancel or request a refund
Email fred@rivett.tech from the address on your invoice. Requests are acknowledged within 2 business days. Approved refunds are processed to the original payment method via Paystack.
Disputes
If you believe a charge is wrong, contact us before raising a chargeback — genuine errors get fixed fast. This policy forms part of the terms of service and is governed by South African law, without limiting your statutory rights.